SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Middle East & Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://aqua7store.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Normally play have equalizer
Super brzmienie, dopasowane do uszu, jestem bardzo zadowolona z zakupu.
Play clean and so very comfortable. Fast shipping.
заказ шел 3 месяца, это очень долго. коробка помята, в целом все работает.
The earphone goods very well wrapped up. They work very well. You can part the volume change, as also the film Stop. cool features.
Super!
I do not have any complaints about the product. Quality is good! The parcel went 3 months before Khabarovsk, I already did not hope to get it
Пришли хорошо упакованы. Все работает. Цвет и описание товара точное. Большое спасибо
Very fast, it took four days. In good condition and as in the photo. Good quality.
Quality is like normal, I do not know whose jamb of the mint box, but the headphones are whole
Earphone match the description, Only packaging all minted (Russian Post, and little pupyrki) , Because of which there is a small crack. The sound corresponds to the price.
The arrival of the product to Oran in 18 days (the case of the box is deplorable) The product is medium quality but the sound quality is excellent.
Very long waited (about 3 months) and then finally delivered. The box is all beaten, Russian post!! In principle, nothing new. Connected to the phone and to the TV, everything works. The buttons all work.
Arrived before option came well packed surper recommend product great quality selling very responsible recommend.
Very cool headphones. The sound is just a bomb. The box is heavily crumpled, but the headphones are whole. Very suggest
Still not tested, but is very beautiful! Arrived well packaged and fast. 1 month.